| BUSINESS CONSULTING
Strategic Planning
Customer Service Reviews Process Improvement |
EMPLOYEE ENGAGEMENT & DEVELOPMENT
DiSC® Assessments
Learning & Development Training Leadership Coaching |
New Directions Learning & Development is a global provider of business consulting and staff development services that help organizations improve management competencies, enhance customer service and improve employee engagment efforts.
We don’t mean to oversimplify it, but it really is what we do. Business and organizational issues come in many shapes, sizes, and topics.
Before we charge you a dime or make a suggestion we uncover your needs, ask questions and dig with you to find the issue. We then address the proper method to solve the problem. This approach is just opposite of many providers, since they often offer what they do as the solution before they know your needs.
You will find some examples of what we have provided, how we got there, and the outcomes on the case study page.
Problems we have discovered:
- Low employee engagement
- Poor employee performance
- Lack of trust
- New managers and leaders without sufficient preparation and training for their position
- Poor customer service as a result of methods and procedures supplied by leadership
- Unresolved conflict between employees
- Teams that need the opportunity to succeed
- Poor communication between staff members
- Groups that need a good laugh
- Lack of time management discipline
Methods we use to help solve these problems:
- Leadership training
- 1:1 coaching
- Equine-assisted coaching
- Facilitation
- Strategic planning
- Open-space processing
- Management training
- Customer service audits
- Keynote speaking
- Skill training
- Staff development training days
- Mediation
- Retreat design and facilitation
- Team building
- Metaphorical learning
- Supervisor training
- Business modeling
