What We Do
New Directions Learning & Development is a global provider of business consulting and staff development services that help organizations improve management competencies, enhance customer service and improve employee engagment efforts.
We help you solve problems, overcome obstacles, and find challenges.
We don’t mean to oversimplify it, but it really is what we do. Business and organizational issues come in many shapes, sizes, and topics.
Many providers offer what they do as the solution before they know what you need.
We do just the opposite. Before we charge you a dime or make a suggestion we find out what your needs are, ask questions, and dig until we find, with you, what the issue is and then we begin to address what method should be used so you can solve the problem. Sometimes we end up referring you to another provider and that is fine with us.
You will find some examples of what we have provided, how we got there, and the outcomes on the case study page.
Problems we have discovered:
- Low employee engagement.
- Poor employee performance.
- Lack of trust.
- New managers and leaders without sufficient preparation and training for their position.
- Poor customer service as a result of methods and procedures supplied by leadership.
- Unresolved conflict between employees.
- Teams that need the opportunity to succeed.
- Poor communication between staff members.
- Groups that need a good laugh.
- Lack of time management discipline.
Methods we have used to help solve these problems:
- Leadership Training
- 1:1 Coaching
- Equine assisted coaching
- Facilitation
- Strategic planning
- Open space processing
- Management training
- Customer service audits
- Keynote speaking
- Skill training
- Staff development training days
- Mediation
- Retreat design and facilitation
- Team building
- Metaphorical learning
- Supervisor training
- Business modeling
